Richard Parker's Profile - Procomport.com

Richard Parker

Richard Parker

Email: richard.parker.06@gmail.com

LinkedIn

 

Objective

To be at the forefront in technology and become a master in the Information Technology field.

 

Qualifications

Operating Systems / Platforms

1. Windows XP, Vista, 7, 8, 8.1, 10

2. Mac OS X

3. Apple iOS

4. Google Android

5. CentOS, ArchLinux, Ubuntu

 

Server Related Technologies

1. Windows Server 2003, 2008, 2012

2. CentOS, Ubuntu Server

3. Active Directory

4. Microsoft Exchange

5. Microsoft IIS

6. Microsoft SQL Server 2008

7. MySQL

8. Apache

 

Programming / Scripting Languages

1. Powershell

2. PHP

3. Javascript

4. Visual Basic .NET

5. HTML5 & CSS

6. Python

 

Software / Applications

1. Microsoft Office Suite

2. Visual Studio 2010

3. Adobe Photoshop

4. Google Sketchup

5. Service-Now

6. Kayako

7. Google Analytics

8. Manage Engine

 

Work History

 

Ambition Media Corporation, Procomport.com 10/2013 - Present

Founder and Lead Developer

Started and developed the website Procomport.com (http://www.procomport.com) which is a online directory of technology professionals on a map. The site is designed to make finding qualified technology talent in your area simple and highly accessible.

 

Turner Techtronics, Inc. 7/2013 - 5/2016

Service Desk Agent—FOX Service Desk

Worked as a IT Service Desk Agent for FOX Filmed Entertainment where I was tasked with remote support and triage of IT related issues ranging from basic application troubleshooting to critical incident response and documentation. During my time as a service desk agent I had on average a 85% resolution rate with less than 10% of my tickets needing to be escalated to desktop support.

Helpdesk Support/Customer Service Representative

Receiving 20+ phone calls daily and placing outbound calls with onsite Desktop Support

Managing all Active Directory accounts for Fox Networks/Twentieth Century Fox

Creating/Escalating/Resolving tickets within Service-Now database 

Remotely connecting to client’s Windows/MAC machines via SCCM/RDP/VNC

Troubleshooting Xerox/HP Printers and printer mapping

Troubleshooting Microsoft Outlook/Lync/SharePoint/SSL VPN/Network Connectivity Issues

Installing supported software such as Adobe/Microsoft/IBM Servers/PeopleSoft/Lotus Notes/ etc.

Updating/Maintaining Symantec Anti-Virus updates on all local machines

Reporting Outages to the NOC center with detailed information

Design system network policies and procedures

Training new Employees upon hire

Providing excellent customer service and resolving critical incidents in a timely manner

 

Watts Willowbrook Boys and Girls Club 9/2011 - 10/2013

Network and Computer Security Teacher

Worked as a computer and network security teacher to prepare students ages 14 to 18 to prepare them for the CyberPatriot competition which is the national high school cyber defense competition.

 

The Tech Info Group, LLC 1/2013 - 5/2013

Desktop Technician

I was the hardware bench technician for a managed service provider where we supported around 30 companies with all of their IT related needs. I also would perform remote configuration, repair, and troubleshooting of various servers and workstations.

 

Northrop Grumman Information Systems 6/2011 - 8/2012

Authentication and Authorization Services Intern

I worked for the Information Systems branch where I would perform server deployments, create automation scripts using Powershell, and develop network administration tools. I was also in charge of procedural documentation.

 

California State University, Northridge 1/2012 - 5/2012

Information Technology Desktop Support Documentation Author and Research Assistant

Wrote documentation for the university’s IT knowledgebase outlining basic computer procedures and tasks. Also I assisted in designing and programming an analysis program used to collect, organize, and analyze business and social media news.

 

 

Education

(2007 - 2011) Alain Leroy Locke High School - High School Diploma

(2011 - Eventually) California State University, Northridge - Computer Engineering

 

References

Available upon request

 

Awards Received

US CyberPatriot 3 National Finalist

 

Professions:

Macintosh Professional,Unix Professional,Windows Professional,Web Development Professional,Security Professional,Software Development Professional,iOS Developer,Help Desk Professional,Database Administrator,Chief Technology Officer,Web Administration,Systems Administrator,Senior Programmer,Senior Web Developer,Senior Web Administrator

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