Level 1 Helpdesk -

Level 1 Help desk (IT Specialist 1)


Answer Help Desk Calls
Complete Tickets through Easterseals Ticketing System
Work with Windows 7 & 10
Support Microsoft Suite Applications (Word, Excel, Outlook, etc.)
Utilize Office 365
Troubleshoot devices
Visit Easterseals locations as necessary ( Maybe 10%)

Job duties:

Answer phones and emails to help end - user by troubleshooting MS Office and windows both hardware and applications

Experience:

Must know basic Network connectivity like how Windows 10 prints. Understand basic configuration between a windows 10 device. Solve problems like a printer not printing.
Know how to ping a server or device.
Know how to receive an email in outlook

If have experience:
Basic trouble shooting skills in MS Office to windows both H/W and S/W - windows applications
Resolve tickets using a ticketing system
Great customer service