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We are an IT and Audio/Video integration firm that designs and deploys complex integrated systems for the private yacht industry. We have a high energy, fast paced, fun and collaborative environment and we are looking to add a qualified individual to our team.
We are looking to add an experienced member to our team which provides issue resolution for Audio & Video systems, satellite reception (TVRO & VSAT), telecom, lighting, IT support with networks, desktop, server and other systems. The purpose of this position is to help assist in the efforts of our Helpdesk support team. The team responsibilities include remote and on-site troubleshooting, maintaining, testing, building and documenting IT & A/V systems for various mega yachts around the world. We provide support to our clients 24x7x365. This position requires attention to detail, unique client needs, and a passion for resolving issues in an effective and efficient manner.
Essential Duties and Responsibilities
Issue management and escalation per defined procedures
Assist clients with software and hardware issues
Assist with A/V systems integration, testing, management and maintenance tasks
Assist with Control software testing, implementation and systems configuration
Tests and performs system upgrades to maintain maximum system reliability
Writes and maintains documentation to include monthly reports, site information spreadsheets, user guides, etc.
Performs other duties as assigned by management
Attend client sites and assist with on-site project work as needed
Preferred Experience and Skills
Excellent troubleshooting and research skills
Ability to handle new and unknown issues
Remote client/system support
Experience supporting and implementing Pro grade Audio & Video systems
Experience with Crestron, AMX or other control/automations systems
Computer hardware building, imaging, testing, troubleshooting, and repair
Network technology to include DHCP, switches, routers, firewalls, NAT, wireless protocols, and TCP/IP
Ticketing/Client Issue Management – Software, Procedures, documentation, escalation
The position also requires excellent verbal and written communication skills, independence, the ability and willingness to travel internationally, and a desire to learn.
Explain technical issues and resolutions in an empathetic, patient, non-technical manner
Effectively prioritize tasks and client issues in accordance to defined standards
Have a detail-oriented working style
Share knowledge with team members, superiors, and users
Apply knowledge to new situations
A tenacity for solving problems both for the short and long term
Valid Driver License
Our business requirements dictate that certain system updates take place late at night and/or weekends. As such, the individual must maintain flexibility to work around user needs to complete tasks such as system maintenance, testing, software upgrades, and troubleshooting.
Weekends and time-shifted shifts are expected on a rotating basis.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to lift more than 50 pounds. The vision requirement includes: the ability to adjust focus; depth perception; peripheral vision; distance vision; and close vision.
How to Apply
Job applications are processed through an online test center. You will need to fill out an online job application and upload your resume through a web portal. You will be required to take some brief online tests in order to qualify for this position. The job application and tests are administered through the following link:
The job application process takes about 30 minutes.