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• Detailed maintenance and improvement of listings (title, description, images, reviews, prices, product specs, customer questions, etc.) to increase product ranking
• Drive traffic and work with marketing to increase revenue
• Analyze reports from different platforms, present findings, and provide recommendations for areas of growth
• Compare past and current sales trends to determine growth forecast and achieve target
• Experience with Facebook store (shopify) to maintain the product side of the site
• Manage and provide support to marketplace accounts to grow existing e-Commerce business
• Maintain products & drive sales on SPG e-Commerce websites
• Manage and implement processes associated with MAP compliance
• Maintain brand directive under the marketing department and placement for items across e-Commerce landscape
• Identify and develop new and existing internet opportunities and initiatives
• Responsible for customer inquiries: product Q&As, claims & return and refund
• Monitor and manage feedback to maintain high customer rating
• Monitor and manage customer reviews and resolve any customer issues
• Monitor sales activities and plan stock replenishment
• Prepare weekly/monthly/quarterly reports to provide insights
• Explore 3rd party tools and work closely with sales & marketing
Required Qualifications and Skills:
• 1-2 years experience minimum required with Amazon marketplace, analytics, marketing, vendor or seller central.
• Proficient with Excel for data manipulation and analytics
• SalesForce Reporting
• Ability to manage the workload & conflicting priorities to meet deadlines
• Proactive and resourceful in solving problems, making decisions and executing goals
Amazon Seller Central experience is a MUST
Job Type: Full-time, Contract
Please submit a resume and be sure you answer these three questions.
• How many years of Amazon experience do you have?
• Do you have at least an Associate's degree?
• Are you willing to work in Westlake Village, CA 91361? (this is an on-site) position