ERP Software Technical Support -

ERP Software Technical Support -

Exciting opportunity to work with a growing software company, MIE Solutions, Inc. Our ideal candidate will have the ability to multitask, handle customer phone calls and remotely assist in customer needs.

We are looking for a self-starting problem solver. This position can expand into a consulting position in the future.

Responsibilities Include:

-Managing customers through the implementation of the software product
-Answering phone calls and online cases such as training, support and report modifications
-Walking the customer through the initial set up of the product which requires
-Answering phone calls and online cases such as training, support and report modifications
-Walking the customer through the initial set up of the product which requires
-Walking the customer through the initial set up of the product which requires a SQL Server installation in most situations.
-Knowledge of manufacturing basics such as quoting, sales orders, inventory, work orders, purchasing, shipping, invoicing and/or -accounting would be significant in the understanding of this product.


Preferred:

-Experience with ERP Software
-Report writing tools and SQL knowledge


Required Skills and Experience

-You must be computer literate
-An understanding of business processes
-Strong drive towards superior customer satisfaction and proven ability to WOW customers
-Superior oral, telephone and written communication skills
-Excellent time management skills
-Results-focused
-Demonstrated ability to work with minimal supervision
-Enthusiastic self-starter who is capable of working independently, as well as in small teams; and strongteam oriented values


Compensation includes:

Compensation ranges from $36,000 and up based on experience.

Additional benefits include:

-Paid new hire training
-Company sponsored health plan
-Nine (9) paid holidays per calendar year
-Five (5) days of sick time per calendar year
-Paid vacation time off
-Office culture and a quality working environment
-Business casual atmosphere