Technical Support / Sales -

Dunwell Tech Inc is seeking an individual to join our Sales/Technical Support team. We are the North/South American distributor of the patented Dino-Lite digital microscopes (https://www.dinolite.us/). The ideal candidate must be tech-oriented. The selected candidate will work under the direction of the sales manager and assist as needed with other areas including customer service and tech support. Primary responsibilities will consist of customer service, technical assistance, and attending trade shows.

Responsibilities:
- Travel to trade shows as needed, set up/disassemble booth display

- Give product demonstrations in the office or onsite at trade shows

- Follow up on sales leads generated at trade shows and from other sources

- Assist sales staff with sales/pre-sales, address customers' questions/concerns about products and make recommendations

- Provide customer service and technical support on phone or via support suite.

Qualifications:
-Ability to travel nationwide frequently, sometimes at short notice, flexible with scheduling

-Understanding of basic technical terms, comfort explaining technical products to dealers/customers (i.e. USB, video-in, etc.)

-Comfortable with Windows and Mac operating systems

-Comfortable with using web based tools such as support ticket and online office systems

-Excellent interpersonal/communication skills, great working attitude, strong customer service background

-Excellent problem solving and troubleshooting ability

-Previous sales experience on electronic goods is preferred but not required