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Will support remote users and laptops using remote access applications.
This position is responsible for providing help desk phone, email and walk-in support to all-levels of staff.
Requires a minimum of 1 - 2 years technical experience/knowledge.
Must have Windows 7, MS Office support skills, troubleshooting and problem resolution skills.
Must possess the ability to analyze and diagnose technical issues.
This position requires excellent communication and user relationship skills along with the ability to multi-task.
Must demonstrate a proven ability to communicate effectively in written and verbal form with all levels of staff and management.
Must have the ability to troubleshoot and diagnose PC Hardware/Software problems and problems with equipment.
Performs other duties as assigned.
Training and Certifications: - A+ certification a plus; not required.
Must be able to pass public trust government clearance
Must have the ability to work 9:00 a.m. to 5:30 p.m. Monday-Friday.