IT Help Desk/Support Technician (Tier 1-1.5) at Law Firm -

Overview: ?Durie Tangri LLP, a leading intellectual property litigation firm with offices in downtown San Francisco and the Los Angeles arts district, is seeking an organized, energetic person to join our IT Department in the role of a full-time IT support technician. This person will help provide support for Durie Tangri's team of 60 lawyers and staff.

Provide staff with set-up and support on all desktop, laptop, software and peripheral equipment issues.
Take ownership of technical issues and work with a sense of urgency to resolve incidents and problems.
Provide both desk-side and remote support, including installing and upgrading software, installing hardware and configuring systems and applications.
Troubleshoot hardware and software problems by performing a variety of diagnostic procedures to identify appropriate corrective measures.
Provide support for mobile technologies including iPhone, iPad, Android, etc.
Accurately record, track, and document requests utilizing ticket tracking system.
Support telephone system, video conference, and A/V needs for team members.
Track and maintain IT assets including computers, monitors, phones, peripherals, etc.

2+ years of customer service experience.
2-3 years experience supporting Windows operating systems.
Mobile technologies support experience (Android, iOS, etc.).
Basic troubleshooting of network, software, and printing problems.
Basic hardware troubleshooting experience as well as replacing hardware on both desktop and laptops.
Ability to prioritize and quickly troubleshoot and resolve problems using a wide variety of tools.
Strong customer-service orientation and relationship building skills.
Willingness to learn and gracefully recover from failure.
Ability to use remote tools to provide support to San Francisco offices as well as local Los Angeles office.

Not required but advantageous:
Experience working in a law office setting.
Experience with Adobe Acrobat Pro, Microsoft SharePoint, ZenDesk, Westlaw, West LiveNote, CompuLaw Vision, or Pacer Pro.
Programming or scripting experience.
Active Directory experience (account setup, permissions, and GPOs).
A passion for organization.