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Floranext is the leading independent florist software provider. We offer florist e-commerce and point of sale products to flower shops. We are hiring for our Customer Service Lead.
Join a group of dedicated team members and help bring more flowers to more people! The position is an entry-level customer service position. Opportunity to grow with the company, into a unique role based on skills and interest!
We are a remote-work company - the entire company works from locations around the country.
Job - Responsibilities
Use remote access application to access customer's computer for tech assistance
Assist customers with tech issues with their Floranext Website, Point of Sale, and Proposal software via phone and chat
Work closely with the team (Customer Service, Product Management, Engineering) to identify and resolve customer issues
Job - Key Skills
Exceptional spoken and written communication ability
Comfortable learning and working with new technologies
Some experience with basic computing - e.g. printer setup, remote support
Enjoy working with people
Familiarity with the florist industry and have spent some time working in a flower shop a plus but not required!
Floranext is a remote company - we do not have an office and communicate and collaborate via online tools like Slack and Skype.
If this sounds like you, fill out the form here - https://floranext.com/floranext-is-hiring-customer-support-account-management/
telling us about your experience with the florist industry and technology, including your tech experience and an estimate of your desired pay rate.