Customer Software Support Representative - WORK FROM HOME -

Customer Software Support Representative - WORK FROM HOME -

PLEASE DO NOT APPLY IF YOU DO NOT LIVE WITHIN 20 MILES OF OLYMPIA, WA

AestheticsPro Online Software is a fast growing software company that provides cutting edge web based medical spa software for the aesthetic industry. Our organization seeks highly motivated individuals who share our work ethic and goals for success.

Job Description
The Customer Software Support Representative will be responsible for working directly with AestheticsPro Online customers over the phone, through email, and within the software application support ticketing system. This person will troubleshoot application errors, and problem solve application/hardware configuration questions. This person will also schedule, manage and provide online software application training for new customers in accordance with AestheticsPro Online Software training protocols. This person must have the interpersonal and technical skills required to effectively communicate with customers, understand and identify software application issues, take appropriate actions to resolve issues and increase overall customer satisfaction in a proactive and timely manner.

Responsibilities
• Providing first level support for technical issues in a professional manner to our customers through email, phone calls and the AestheticsPro Online support ticketing application system.
• Assist in developing standardized support and training protocols to include developing and updating training manual
• Providing hardware configuration support
• Documenting all support incidents and training sessions
• Scheduling, managing and conduct all online software training sessions
• Escalate complex issues to management
• Perform other job-related duties as assigned.

Minimum Requirements:
• Associate's or Bachelor's degree or equivalent experience in customer service based environment, supporting software applications and/or software application training
Strong working knowledge of computers, internet, and various operating systems

ALL APPLICANTS MUST LIVE WITHIN A 20 MILE RADIUS OF OLYMPIA, WA AND THIS IS A WORK FROM HOME OFFICE POSITION SO YOU MUST HAVE A HOME OFFICE YOU CAN WORK FROM.

Benefits:
Full-time salary position plus commission
Paid holidays
Paid vacation
401K
Health & Dental Insurance
Promotion Opportunities

For consideration, please send your resume.