Systems Administrator -

Systems Administrator -

Systems Administrator



10/26/18 11:59 PM


This job vacancy is for a "business application centric" System Administrator position. It is a leadership position, giving close support to City departments to maintain and improve their utilization of a variety of diverse and unique business applications. These business systems may include Public Safety and Police Systems, Utilities Billing, Sales Tax, Asset Management or other business application software critical to the City of Arvada's mission of delivering world class service to the public. The successful candidate will have a unique blend of hardware and software skills and experience, combined with strong team oriented and interpersonal competencies.

Provide variety of complex technical and/or professional work activities in support of the business applications. Undertakes work which requires the understanding of the fundamental principles to support and troubleshoot application computer systems (e.g., public safety, finance, courts, ticketing, and constituent management). Recommends and implements system additions and upgrades as necessary to assure optimum system performance, deliver innovative, reliable, secure and trouble free technology experience to our customers.



•Service Operation- System Software

◦Evaluates new system software, reviews system software updates and identifies those that merit action.

◦Ensures that system software is configured to meet service objectives.

◦Plans the installation and testing of new versions of system software.

◦Investigates and coordinates the resolution of potential and actual service problems.

◦Ensures that operational documentation for system software is fit for purpose and current.

◦Advises on the correct and effective use of system software.

•Service Operation- Application Support

◦Drafts and maintains procedures and documentation for applications support.

◦Manages application enhancements to improve business performance.

◦Advises on application security, licensing, upgrades, backups, and disaster recovery needs.

◦Ensures that all requests for support are dealt with according to set standards and procedures.

◦Shares responsibilities for ensuring optimal database performance with Database Administrator.

◦Works with Database Administrator to ensure all files and data storage areas are configured and sized to provide for optimal user access within the parameters of system hardware.

•Service Operation- Problem Management

◦Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services.

◦Ensures that problems are fully documented within the relevant reporting system(s).

◦Coordinates the implementation of preventative measures by analyzing patterns and trends.


◦Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution..

◦Identifies, evaluates and recommends options and implementing if required.

◦Collaborates with, and facilitates stakeholder groups.

◦Seeks to fully address client by ensuring that proposed solutions are properly understood and appropriately exploited.

◦Demonstrates a respectful attitude towards customers and coworkers that promotes teamwork, open communication, and effective customer service.

•Technical Specialism

◦Maintains an in-depth knowledge of information technologies and provides expert advice regarding their application.


◦Actively monitors for, and seeks, opportunities, new methods, trends, capabilities and products for the advancement of the organization.

◦Clearly articulate, and formally report on potential benefits of suggested change or modifications to systems

◦Encourages and motivates colleagues to share creative ideas

•Change Management

◦Assesses, analyzes, develops, documents and implements changes based on requests for change..

•Incident Management

◦Follow agreed procedures, identifies, registers and categorizes incidents.

◦Gathers information to enable incident resolution as appropriate

•Customer Service Support

◦Receives and handles requests for service, following agreed procedures.

◦Promptly allocates calls as appropriate.

◦Logs incidents and service requests and maintains relevant records.


•Working knowledge of the theory, principles, practices and methods of computer programming and system analysis.

•Working knowledge of relevant standard business applications.

•Working knowledge of system application administration, relational database administration, computer networks and network operating systems, interaction of applications with networks, SQL, Oracle, MS Windows Server, Active Directory and system interfaces.

•Working knowledge of common hardware platforms, computer networks and end-user devices.

•Ability to analyze complex projects and move forward with minimal direction or supervision.

•Ability to encourage and motivate colleagues to share.

•Ability to prioritize daily work tasks and change as necessary to accommodate business needs.

•Ability to effectively present and offer innovative ideas, new methods, trends and solutions to the advancement of the organization.

•Understanding of the concepts of ITIL version 3.

•Good customer service skills.

•Ability to identify sources of problems and arrive at appropriate solutions.

•Ability to identify user needs and select options to best meet those needs.

•Ability to effectively communicate information, both verbally and in writing, to support organizational objectives and interact with all levels of personnel within the city in a positive and cooperative manner.

•May require occasional non-traditional work hours, "on-call" status and/or 24/7 responsiveness.
•Other duties as required.

--Employees are held accountable for all duties of this job--


Receives general supervision under the direction of the business systems manager. Plans daily work activities and prioritizes tasks. Few precedents and/or procedures are readily available. Originates and develops very complex ideas in new and undefined areas which have an impact on a major segment of the organization. Defined procedures utilized include: Standards for customer service, information technology department policies and procedures, city policies and procedures, employee handbook, purchasing guidelines, and organizational values.

Financial Accountability:

Makes recommendations to supervisor for budget allocations that pertain to area. Approves expenditures up to a certain amount.



The work environment/physical activities described here are representative of those an employee encounters while performing the essential functions of the job.

Work is primarily performed in an office environment with low/moderate noise levels. Physical effort and activities include: Occasional exposure to excessive noise and cold generated by computer room air conditioner. Requires moderate physical activity with handling of objects up to 50 pounds occasionally and/or up to 20 pounds frequently.


Bachelor's Degree in Computer Science or related field. Five (5) years' experience in supporting relational database applications and/or System Administration required. A combination of education and experience may be substituted for a degree.

Preferred Qualifications:
Public Safety technical systems experience.


Requires use of a wide variety of system tools that may include: Desktop PC, Linux and Windows Server operating system.. Software utilized includes: Google Apps, Microsoft office Tools, Oracle and MS-SQL database tools, , various off the shelf Business System Software, xASS tools, Point of Sales systems, troubleshooting tools.


The City's Core values are in every employee's individual Performance Plan which helps us to reinforce our expectations for living and working by our Core Values.

Every City employee is expected to perform his/her job to the highest professional standards. This includes upholding the City's values with integrity and accountability, acting in a manner that is respectful and inclusive towards others, and adhering to the City's policy on employee conduct as detailed in the personnel rules sec. 70-143.

Vision: We Dream Big and Deliver
Mission: We are dedicated to delivering superior services to enhance the lives of everyone in our community.
Innovation: We excel in creativity, flexibility and the use of best practices while valuing diverse backgrounds, ideas and perspectives.
Passion: We are a high performing, inclusive team inspiring each other to pursue excellence.
Opportunity: We value our diversity, embrace possibilities, face challenges, persevere and take action to deliver quality results.


8101 Ralston Road
Arvada, CO 80002

Position #2018-00182