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On a typical day you will help with proactive maintenance of approximately 750+ workstations, 100+ Servers & other network devices, deploying new software, updates or hardware upgrades will provide an excellent learning opportunity. Troubleshooting Windows and Mac issues related to networking, office productivity, computer usage and other general technical issues is where you will be able to apply what you are learning in school. Documenting issues and solutions accurately in our ticketing system, before moving on to the next issue is a must. Some of our best interns have continued on as employees.
You must currently in a college or technical institute working on a computer science degree and be able to work an average of 20 hours per week.
A desire to learn new technologies and develop professionally is very important to our companies growth and will be supported with resources for training.
Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
--Ability to effectively communicate with team members and partners including excellent written and oral communication skills
--Ability to successfully prioritize service issues based on multiple competing objectives
--Ability to routinely multitask and reassign priorities
--Willingness and commitment to ongoing learning and development
--Ability to troubleshoot technology issues
--Windows, Apple iOS
--Desktop hardware, peripheral & printer support knowledge
--Understanding of Email issues
--Anti Virus/Malware/Spyware assessment & removal
--Understanding of networking
--Understanding of MS Office applications
--Strong customer relationship skills.
--Organized, detail oriented and self-motivated.
--Strong computer skills and the ability to effectively communicate through e-mail.
--Willingness to develop professionally.
Certifications: Any Microsoft, CompTIA or Security Certifications are a plus
Working Conditions: Normal professional, office environment.
Must have suitable transportation and live close to Encino. No relocation assistance is available.
You can be the smartest Tech guy/girl out there, but if you aren't able to communicate in a positive, helpful, friendly and enthusiastic way then our customers won't be happy and unhappy customers are bad for business.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
Replies to this posting without the following may not receive a response:
--Current job/school status
--Description of degree in progress