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We are currently seeking a Mid to Senior Level IT Support Specialist.
Onsite day to day support of 200+ PC/MAC users. Including deployments, moves, troubleshooting of PC, WLAN, LAN, & VOIP issues.
Remote and after hours support of clients with occasional weekend coverage.
Go the extra mile to satisfy the client and ensure the success of our team!
Provide oral & written communication updates, status reports, end user training materials as needed to clients and project managers.
Provide technical expertise in troubleshooting complex issues with a diverse client base.
Associate's or Bachelor's in Computer Science or IT related fields preferred.
High School diploma with IT certifications (at least one & current):
CompTIA (A + & Network +)
Microsoft Certified Solutions Expert (MCSE)
Microsoft Certified Solutions Associate (MCSA)
Minimum of 5-year IT experience.
Minimum of 2-year experience working for a managed IT service provider (MSP).
Must have considerable hands on experience implementing IT solutions.
Must have proven experience supporting users in mid-large corporate environments.
Excellent time management skills and ability to meet commitments/deadlines.
Must have excellent communication skills and great at building client relationships.
Experience in Network Administration and multi-tenant environments.
Subject matter expert (SME) level understanding of popular technologies:
Microsoft Server 2012
VDI solutions - Citrix, VMWare, Microsoft
Networking - VLAN, DNS, DHCP, VPN, & Firewalls
Submitting a Resume:
Only emails with the subject line containing "OC - IT Desktop Support Specialist" will be considered. When submitting your resume please answer the below questions:
1. What motivates you?
2. Why should we hire you?
3. Have you ever worked on a project that was a failure? What went wrong? What would you do differently?