Urban Professional -- Telephone Technical Support -

Urban Professional -- Telephone Technical Support -

Start the new year with a new job! We'd like to extend our technical staff.

CompanionLink Software develops and sells PC sync Apps for Android and iPhone. We are looking for someone to join our team helping people be more productive using our software tools.

Status: Full Time (40 hours per week)
Classification: Salaried Non-Exempt
Rate: $1200 paid twice monthly plus $100 per month "commute" (approx. $15/hr.)
Time Off: 15 days FTO, 7 paid vacations total 22 days per year. Health Benefits: Regence Gold+ Health, Prescription, Principal Vision, Dental starting after 2 months. Starting Date: Immediate
Hours: 7am - 4pm Mon - Fri -- Weekend or evening hours not required.

(Note: Requires arriving at our office downtown every weekday before 7am. )

Requirements: The applicant must be familiar with Windows OS, Android phones, iPhones, Microsoft Outlook, MS-Word, ACT!, and browser based and cloud applications including Google Calendar, Office 365 online.

This job involves handling customers who call and email for technical support of our products. You will need to answer questions over the phone, and by email. Professionalism, speed and accuracy are important.

What is important to us is arriving on time, getting a good number of calls and emails done, and having those really be finished and not just passed to a higher tier of support. Our goal is 22 calls and 32 emails per day (2.75 calls and 4 email messages per hour.) This job will reward people who are efficient and technically adept.

Our primary support issues are: Installation problems, how-to-use questions, and "It doesn't work" issues that are fixed by proper configuration. Your primary goal when working here is to be efficient and productive, to contribute to team success, and to grow in your technical skills in a way that benefits your resume and also improves our product offerings.

To apply, please send an email cover letter and attach your resume.

CompanionLink Benefits

CompanionLink is in downtown and close to Max and bus lines. We have a small friendly office with a bit of a view, and windows that open. Our location is ideal for bicycle commuters!

We offer 15 days of Flexible Time Off per year for vacation and sick days. FTO days may be taken for any reason. Notice of FTO must be made before your shift starts, but no explanation is required. In addition, we take seven paid holidays for a total of 22 paid days off per year.

We offer Health, Dental, Vision, and Prescription coverage. The Company pays 75% of the monthly premium for employees, and 50% of dependent monthly premium. Our current plan is a Regence Gold+ plan. We offer an IRA benefit that matches 3% of your contributions. CompanionLink offers $50k life insurance for each employee without charge.

Company pays $100 per month in addition to Salary for Bus Pass or Parking expenses.