Level II Help Desk Specialist at Bay Area's Fastest Growing IT Startup -

Kinetix is a rapidly-growing MSP providing tech services to startups in the Bay Area, New York, and beyond. We are already an industry leader in the tech startup industry and are quickly becoming an authority in managed cybersecurity services. We are a service-based company, but we pride ourselves on our bold learning environment. We set ambitious learning goals for our employees, pay for classes and exam fees, and reserve time during work hours for learning. On top of all that, you're rewarded for your learning achievements.

Kinetix exists to help our clients and people grow

We're looking for a new team member who can use their technical and customer service skills to dazzle our clients, while also learning and advancing quickly, playing a key role in our company growth. This opening is for a Level 2 Responsive Support Technician at our office in New York. This role is designed to fuel your growth as a tech and catapult you wherever you'd like to move in your career, where you'll work on higher-level issues and projects across all clients.

Want to know what it's actually like to work at Kinetix? Check out our culture here: https://www.kinetix.com/culture

We are looking for someone with:
-Demonstrable experience supporting PC & Mac workstations
-Experience with Windows servers (Active Directory, Group Policy)
-A passion for developing hard and soft skills and career advancement
-The ability to be receptive and action-oriented in response to constructive feedback
-A calm and focused approach to high-pressure situations
-A strong dedication to developing technically and to delivering world-class customer service
-Strong professional and technical communication skills (both written and verbal)
-At least 5 years of help desk experience
-Advanced networking knowledge (DHCP, DNS, VPN)

Some responsibilities include:
-Directly assisting our clients to tackle high-level technical problems
-Participating in a reasonable on-call rotation system
-Working on challenging technical projects
-Providing technical support by phone, email, chat, and in-person

-Monthly social events like happy hours, bowling, go-karting, and pool
-Annual company-wide camping retreat every Summer
-Competitive and comprehensive coverage for medical/dental/vision premiums and more
-$125 monthly cell phone reimbursement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Apply Here: www.kinetix.com/careers