DESKTOP SUPPORT SPECIALIST -

DESKTOP SUPPORT SPECIALIST -

PLUMMER SLADE, INC. is a computer networking and managed services provider located in downtown Pittsburgh. We are looking for a full-time, experienced, technical professional to join our technical team. Plummer Slade is exclusively endorsed to provide IT solutions by the Allegheny County Bar Association to ACBA members. This is a full-time, salaried position with Plummer Slade. Our technical staff work on supported client networks and IT projects. Technical staff are not contracted out to other IT temp agencies/companies. Plummer Slade provides excellent benefits to employees, which include, health insurance, vision insurance, dental insurance, disability insurance, 401K, paid PTO days, parking lease benefit, bonuses, annual performance and salary reviews, and more. Learn more about Plummer Slade at www.plummerslade.com.

Responsibilities:
• Install and support productivity software applications onto pc's
• Install and support desktop pc's
• Provide technical support for software and pc's via phone, email, remote, on-site
• Create and maintain support documentation

Qualifications:
• Bachelor degree preferred, but not required
• Two+ years of professional technical experience preferred, but not required
• Excellent verbal and written communication skills
• Excellent follow-up skills.
• Strong analytical and troubleshooting skills
• Ability to exercise good judgment in dealing with technical issues
• Ability to work independently and on a team
• Ability to follow operating procedures and instructions.
• Ability to work well under pressure, while maintaining a professional demeanor

Technical Experience:
• Experience with installing and maintaining software and pc's
• Windows operating system experience
• Microsoft Office 2010/2013/2016 experience
• Experience with malware removal
• Experience with Active Directory

To apply, please send your resume, cover letter, and salary requirements