IT Technician (Bilingual in English and Korean) -

IT Technician (Bilingual in English and Korean) -

We are a well-respected, leading brand in the international hair & beauty industry, providing our customers with high quality hair solutions in both classic and the most current styles. We are looking for dedicated and talented individuals to come on board to work with us in this exciting and dynamic environment.

Job Responsibilities

Provide day-to-day 1st tier technical support for employees
Assist employees with job related computer problems and answer their questions
Handle problem recognition, research root cause & resolution, and follow-up for routine user problems, referring more complex problems to higher tier technical staff or supervisor
Setup and configure employee computers, software, peripherals equipment as needed
Conduct daily network check-ups and backup operation systems
Required Skills

Bachelor's Degree in Computer Science or related field
Knowledge of IT operating systems (Windows, OS X)
Knowledge for PC hardware, Printers, Computer peripherals, and Mobile devices (iOS, Android, Tablet)
Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
Strong sense of discretion and confidentiality required
Good organizational and time management skills
Qualifications

Must be detailed and task-oriented with strong work ethic
Excellent interpersonal communication skills and positive attitude
Ability to multi-task work quickly to meet tight deadlines on daily basis
Bilingual in English and Korean
Job Type: Full-time