IT Field Engineer -

IT Field Engineer -

We need a person!
More specifically, we need an IT Field Engineer

Founded in 1997, Portland Internetworks offers Internet access, managed IT services, telecommunications services and consulting for the Portland metro area and beyond--basically, we help businesses stay connected in every possible sense. And guess what? It's your lucky day: we're looking for an IT Field Engineer for our team.
Yes, this is seven times better than getting a pony for your birthday.

So, what does an IT Field Engineer do?

You'll be responsible for all onsite service and support needs for our customers. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software. You'll be in charge of accurately documenting the performed work in a timely manner.

Do you have what it takes?

Mainly, you need stellar IT skills and the capability to blaze through service issues in the field like a hot knife through a delicious glazed doughnut. Our growing team of engineers needs to respond to both managed services and hourly service tickets, so you'll need strong interpersonal and technical communication skills, attention to detail, and a knock-'em-dead attitude. We need you to be open to ideas and bring your own new ideas to the team; we offer a fun, engaging, supportive environment in which your ideas can thrive. So if you're looking for a place where you can constantly learn more and contribute to a team, this is it.

Does this sound just like you so far? Okay, good. Read on.

Primary duties:

•IT support relating to technical issues involving both Microsoft's core business applications and Mac environments, as well as virtual environments built on Citrix, Microsoft, and VMware
•Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
•Implement and support disaster recovery solutions
•Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
•Remote access solution implementation and support: VPN, Terminal Services, and Citrix
•System documentation to include system reviews and recommendations
•Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
•Travel to customer sites to perform work (you must provide your own vehicle)
•Maintain familiarity with industry best practices
•Work with our Service Dispatcher to maintain efficient schedules and time utilization
•Document work and track time thoroughly and accurately
•Communicate effectively with customers and the Service Team
•Be an organized self-starter who shows up every day, on time
•Actively participate and contribute in team and company meetings

Required qualifications:

•4-year College/University degree in Computer Science, Information Technologies, or Related Fields
•Strong and demonstrable verbal and written communication skills and impeccable grammar
•Superior and demonstrable attention to detail
•Ability to follow directions and policies precisely
•Superior knowledge and/or experience in the following technologies:
•Microsoft Desktop Operating Systems
•Microsoft Server Operating Systems
•Microsoft Office Applications
•General TCP/IP networking knowledge including DNS, DHCP, routing, etc.
•Smart phones/Mobile Devices - Especially iPhone/iPad or Android
•We require the IT Field Engineer to hold a Microsoft Certified Solutions Associate (MCSA) certification no later than six months from date of employment. We offer a signing bonus if this certification is held as of date of hire. Recent similar Microsoft certifications (e.g. MCITP, MCTS) may be accepted as suitable substitutes

And we'll love you all the more with:

•Experience and/or certifications in the following technologies:
•Microsoft Active Directory
•Microsoft Exchange
•Microsoft Terminal Services/Remote Desktop Services
•Microsoft Internet Information Services
•Microsoft SQL Server
•Microsoft Small Business Server
•Microsoft Sharepoint
•VMware with VCP certification
•Citrix with CCA certification
•Apple OS X workstation and server software
•Experience with PSA and RMM tools such as ConnectWise, TigerPaw, Autotask, Kaseya, and/or LabTech
•Certifications: MCSE, CCNA

About the work environment...

All our team members are based at our inner Northeast Portland office, which has an open, collaborative vibe. Every technical team member gets a high-quality new or recent computer that'll stand up to the work you need to perform. (So don't worry, you won't get stuck with a computer built the year you graduated high school.) You'll also get a smartphone, notebook computer, and other tools you'll need to do a killer job.

Sometimes, you'll have to be a good sport about things like carrying heavy items, crawling under office furniture, negotiate step ladders, etc. to do your job. We try to keep average hours to 40/week, but sometimes we have to respond to client emergencies or perform work outside our usual hours. You'll be added to an on-call rotation and may have to work the occasional weekend, evening, or overtime hours. But we try to keep all that to a minimum, so don't plan on crying into your dish of Salt & Straw sea salt caramel.

Sometimes, it is all fun and games.

While we work hard, we definitely also play hard. We plan tons of company activities like Portland Winterhawks games and monthly "off campus" activities like par-3 golf, bocce ball, bowling, and field trips to our customers' cool businesses. We play what you could call a lot of Ping Pong, and we actively endorse Friday afternoon happy hours. We also have a great annual holiday celebration and a summer camping trip where hilarity achieves legendary status. And most importantly, we pride ourselves as a company with excellent camaraderie.

Our employees have good things to say about working here: the coffee is good, the daily challenges are great, and we feel more like family than colleagues. Check out the culture section of our website and our Facebook page for a look at our shenanigans.

What compensation can you expect?

This is a full-time position. Portland Internetworks offers a full compensation package including health and retirement benefits. You can expect:

•Competitive compensation plus potential for incentives-based upsides
•Flexible vacation, sick, and holiday benefits
•Rich and flexible medical/dental benefits including Health Savings Plan or PPO options
•401(k) tax-deferred savings plan with employer matching and discretionary profit sharing
•Certification/Continuing Education benefits
•Internet/hosting/colocation benefits
•Computer and Network Hardware and Software purchase discounts

If you did a happy dance, got joyful goosebumps, or called your mom while reading this posting, it's time to apply!

Your cover letter must include:

•A reference to the position of IT Field Engineer
•A paragraph describing why you are especially well suited for this position

What to expect from our hiring process:
•Criminal background check--we gotta do it. Peaceful protests from your hippie days are totally cool; serious offenses are probably not cool; overthrowing the dictator of a developing nation, probably cool.
•We'll need your driving history--if you have a history of dangerous driving, we may not be able to hire you. (Many of our jobs involve driving to customer sites.)
•If you're selected for an interview, you'll need to bring professional references. We also like to see a writing sample showing you can put together a proposal, budget, or project. (You can redact company/customer names as needed.)
•Your interview will also include tests of your technical knowledge and attention to detail.

Thanks for your interest in working here. We hope to see you at the Ping Pong table soon!