We are currently seeking a dedicated and motivating Technical Support Supervisor to join our team in our Denver, CO office. In this role, you will focus on helping your team provide consistently high quality customer service while also facilitating professional growth and development across the Technical Support Department.
What You'll Do:
Maintain required customer service levels by monitoring daily call center operations; adjusting systems and staffing; researching and resolving escalated calls.
Motivate team members to exceed in teams objectives and personal goals.
Provide feedback on training programs by analyzing problems; developing new approaches; establishing call methodologies.
Assist Managers with daily operation of call center to include the development, analysis and implementation of staffing, training, scheduling, and reward/recognition programs.
Meet call center operational standards by contributing information to strategic plans and identifying system improvements.
Conduct regular coaching, including formal performance management, of Technical Support team members.
Prepare and present reports to senior leadership with recommended changes for improvement.
Maintain your technical knowledge to best address any questions from internal and external customers.
Participate in interviewing and onboarding procedures for new team members.
What You'll Get:
Profit sharing twice yearly based on performance and hire date.
Free weekly snacks and free lunch on Tuesdays.
Medical, dental, vision, disability, life insurance, and 401k plans.
An outstanding career opportunity with a progressive, fast-moving, and growing company.
The opportunity to work with talented and awesome people.
A fun, relaxed working environment with a casual dress code.
Ideal Candidates Have:
High School Diploma, GED, or equivalent.
2+ years experience in a Supervisory or leadership role.
Ability to motivate and inspire team members.
Strong communication and analytical skills.
Knowledge of spreadsheets and web applications.
Ability to work efficiently and accurately in a high volume, fast-paced, multitasking environment.
Ability to detect and resolve problems in an efficient and timely manner while also analyzing business needs.
The below is optional but can help make you a top candidate:
Experience with web hosting technologies; professional experience preferred but personal experience is also welcomed.
Knowledge of the LAMP (Linux, Apache, MySQL, PHP) stack technologies.
Experience managing a geographically dispersed team.
Leadership experience within a call center or help desk environment.
InMotion Hosting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Procomport is a directory of technology professionals of various technology related skills and talents in your local area. Everyone on this site is available for hire for any technology related task. Our goal is to put America back to work, supplying the world with qualified technicians to better the efficiency of technology related labor. You can use our map interface to find a technician of any profession in your area without the hassle of posting ads or job postings.