IT Support Technician -

Our client is based in Calabasas is looking for an IT Help Desk Technician to provide 1st and 2nd tier technical support for our restaurant and corporate locations. Reporting to the Service Desk Manager, you will work with a team of six to ensure business-supporting systems are optimized.

Here’s more of what you’ll get to do:

80% technical:
Solve technical issues using existing knowledge of key technologies and methodical troubleshooting, and facilitate repair through existing partners.
Perform hands-on fixes, including installing and upgrading software, installing hardware, and configuring systems and applications.
Perform hands-off fixes (via telephone and with/without remote management tools), including installing and upgrading software, installing hardware, and configuring systems and applications.
Perform preventative maintenance, including checking and cleaning of workstations, laptops, printers and peripherals.
Coordinate warranty repair with approved vendors/partners.
Setup new user domain accounts, e-mail accounts/mailboxes and group membership; image and configure new user workstations and laptops.
Enter troubleshooting steps and instructions into the solutions database for future use.
20% documentation:
Record, track, and document the problem-solving process for each request. Include all successful and unsuccessful decisions made.

Qualifications:
College and/or equivalent technical school and trainings.
2+ years of experience on an IT Service/Help desk.
2+ years of experience with Windows 7 & 10.
2+ years of MS Office Tools experience and troubleshooting skills (e.g. Excel).
2+ years of experience with Active Directory and group policy.
Experience with basic networking principle.
Knowledge of basic computer hardware, including desktop PCs, laptops, networking equipment, wireless access points, printers and Point of Sale terminals.

What we prefer:
Experience with CRM tool (e.g. Ivante Service Manager, Heat).
A+, Network +, HDI, MCSE training and designations.
Experience with Point of Sale and Restaurant Applications (e.g. PosiTouch, QSR).
Experience with a systems lifecycle management tool (e.g. LANDesk).
Knowledge of basic scripting including PowerShell, VB Script and DOS batch files.

Benefits:
This position offers industry-leading benefits including; medical, dental, vision, 401K with match, tuition reimbursement and a sabbatical after five years of employment for qualifying staff members.