Community Support Specialist -

Community Support Specialist -

We are a fast growing online health and fitness company located just blocks from the pier in Manhattan Beach. We're looking for someone with an interest in social media, community management and customer service to join our team and help us grow and improve our customer support capabilities through social media channels. This role will involve coming on board and familiarizing yourself with our brand voice and the interests of our community in order provide the best possible support.

The responsibilities of the position are as follows:

- Responding to incoming questions, comments and concerns via social media in a timely and thoughtful manner.
- Quickly becoming familiar with brand voice, community dynamics and common issues.
- Reporting and questions concerns or common attitudes and talking points to the attention of other teams as necessary to address any underlying issues.
- Help cultivate conversations and build community across social platforms.
- Always provide helpful, friendly, compassionate commentary and responses.
- Work with the customer service team to make sure all support responses are up to date and accurate.

To be successful at this position you must:
- Have excellent written and verbal communication skills.
- Have previous customer service experience
- Have previous experience with social media and/or community management
- Be outgoing and enjoy working in an open, team-driven environment.
- Be comfortable working with computers and web based applications.
- Have experience handling a high volume workflow in a professional setting.
- Gain satisfaction from helping others.

Preferred Skills:
- A passion for health and fitness.