Managed Services Engineer -

MANAGED SERVICES ENGINEER / SYSTEMS ENGINEER II

Department: Business IT Services
Location: Costa Mesa, CA / San Clemente, CA
Supervised by: IT Services Manager

GENERAL PURPOSE:

Perform on and off-site IT Services/Managed Services for small to medium-sized businesses in Orange County. Some travel outside of Orange County will be required.

SUPERVISION RECEIVED:

Works under the general supervision of the IT Services Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage, monitor and respond to a wide range of technical matters both proactively and reactively.
• Work with clients to continuously improve security, efficiency, and integrity of their network infrastructure.
• Troubleshoot, repair, and maintain customer IT infrastructures.
• Local traveling is a requirement of the day to day operations.
• Perform customer service duties and ensure customer satisfaction.
• Provide technical phone support.
• Understand the concept and application of IT best practices.
• Work closely with customers to establish hardware, software, firmware, and accessories needed to successfully complete desired program fulfillment.
• Pre-sales support and infrastructure planning.
• Research and relay information and data in relation to proper compliance, compatibility, and licensing of products as appropriate.
• Establish connections and network with industry stakeholders and customers.
• Establish and maintain effective communication channels with customers, suppliers, and partner companies.

MINIMUM QUALIFICATIONS

Education, Certifications and Experience:

Minimum of 5 years’ experience in business IT applications or a closely related field; or a combination of experience and education.

Associates and/or bachelor’s degree in Computer Science, Communication, Management, Engineering, or a closely related field, or equivalent experience.

Up-to-date Microsoft certifications.

Other certifications that are considered a plus: Cisco, VMware, SonicWALL, Dell.


Necessary Knowledge, Skills, and Abilities:

Thorough knowledge of:
• Microsoft Windows Server Family OS.
• Microsoft Servers (Active Directory, SQL, Exchange, SharePoint).
• Microsoft Windows operating systems.
• Microsoft Office 365 ecosystem.
• Computer hardware repairs and troubleshooting with an ROI perspective.
• Setting-up, monitoring and maintaining NOC tools.
• MSP RMM tools: ConnectWise Automate (Labtech) / Kaseya / SolarWinds.
• Ticketing systems: ConnectWise Manage / Autotask / ServiceNow / Zendesk.
• Networking, routing, switching, firewalls, IDS, industry systems security standards.
• Understanding of Voice-over-IP and deployment of same.

Working knowledge of:
• Preparing reports and proposals.

Skill in:
• Operating the listed tools and equipment.

Ability to:
• Problem solve and troubleshoot technical issues.
• Maintain efficient and effective project tracking.
• Communicate clearly, both orally and in writing.
• Establish and maintain effective working relationships with supervisor, company employees and clients.
• Present a professional image.
• Multi-task with several projects and engagements.
• Team player

Must be able to read, write, and speak the English language appropriately for professional communication.

Physical Demands

Employees must be able to meet the physical demands as represented by those described here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing essential job duties, the employee is required to sit, talk and hear. The employee is required to walk, drive, transport IT components, install IT components in areas where space may be limited or ordinarily inaccessible with the aid of ladders and or other tools; use hands to feel or handle objects or controls; reach with hands and arms; stoop, crouch, and kneel. The employee must be able to lift and/or move up to 25 pounds and be able to transport objects up to 100 pounds with the aid of transportation equipment. Specific vision abilities include close, color, and peripheral vision, and the ability to adjust focus.

Please send cover letter and resume for consideration.