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We are recruiting a Technical Support Representative II to our Customer Care team here in Mukilteo.
As a TSR II you will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Accurately process and record call transactions using a computer and designated tracking software;
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
- Other duties as assigned
Skills and Qualifications:
- Demonstrated experience troubleshooting electronics at a component level
- Knowledge of relevant software computer applications and equipment
- Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict
- Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits
- Knowledge of customer service principles and practices
SportsArt is proud to offer company paid Dental and Vision to all employees after their introductory period. SportsArt also offers Medical Coverage, 401k, Short Term Disability, Long Term Disability, 3 weeks of PTO, and access to a 24/7 on-site gym. Recently we've introduced our Volunteer benefit to our employees which allows you 8 hours annually to volunteer your time to any charity of your choice! On top of this we're a dog friendly environment where our furry friends are able to spend the day with us!
Interested to learn more about our products? Visit our YouTube page.
If you're interested in working for a leader in the green fitness space please click here to apply.