Integra's support engineers are the focal point for addressing and resolving technical issues. This position is on our DocuTrack team and requires knowledge SMTP/FTP/WWW configuration, networking with TCP/IP, Windows Server, faxing, and MSFT SQL Administration.
What You'll Be Doing
Address technical issues as they arise for our incredible clients.
Provide World-Class Customer Service for our incredible clients.
Provide front line and advanced technical support for our document management solutions.
Travel opportunities once you have proven your knowledge of our products and their implementation.
Who Are We Looking For?
Highly, highly, highly organized.
Ability to think strategically.
Work collaboratively within a team.
Incredible attention to detail and precision.
Be willing to listen and let our clients explain their challenges.
What Experience You'll Need to Bring
SMTP / FTP / WWW configuration, application pool and websites.
Networking with TCP/IP.
Windows Server 2003R2 / 2008R2 / 2012R2.
Background in telecommunications systems specific to Faxing (analog & digital circuits / VoIP / Fax cards technologies).
Microsoft SQL Administration.
Software and hardware troubleshooting experience.
What Experience Would be Beneficial
Understanding best practices for customer service.
What Education You'll Need to Have
No educational requirements for this position.
Industry certifications are beneficial.
Please note the following items before submitting your resume and cover letter:
This position is in-house only.
We do not sponsor H1B VISAs for this position.
Please submit your cover letter and resume in PDF format. Thank you!
Integra LTC Solutions, LLC is an Equal Opportunity Employer and follows the Federal Guidelines for a Drug-Free Work Environment.
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