Help Desk -

Help Desk -

Dedicated Tech Services, Inc. (DTS) is an award-winning IT consulting firm based in Columbus, OH. We now have an opening for a Help Desk in Columbus.
U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Applicants only, no corp-to-corp candidates, third parties, or agencies please.

Required Skills & Experience

• Minimum one year of experience in helpdesk.
• Troubleshooting equipment and software issues to resolution.
• Acting as first level of support for all calls related to taxes.
• Answering questions pertaining to taxes and providing dateline information.
• Gathering necessary information to document and resolve customer concerns.
• Effective Communicator.
• Must be good at multi-tasking and typing.
• Positive attitude.
• Driven by success.
• Stable work history.
• Must be on time, every time.

Desired Skills & Experience

• Previous call center experience.

Job Description

• Being the first point-of-contact for all calls pertaining to help desk.
• Answering questions and escalating.
• Providing timely, respectful, and considerate customer support and customer service using a trouble ticking application, email, and by phone.
• Gathering necessary information to document and resolve customer concerns.
• Researching, diagnosing, troubleshooting, and resolving technical problems.
• Working under moderate supervision.

Why DTS?

We're growing, and we need great people to grow with us! Simply put, we're enabled to hire the best. Our Project Delivery, Enterprise Support, Information Security, and Development Services practices are led by DTS consultants who help select our employees and then guide them. What's in it for you? A collaborative, supportive environment where high standards, quality, and excellence are the norm.

Why Columbus?

It has an exciting Information Technology market, a reasonable cost of living, a low unemployment rate, and a strong quality of life! It's the 14th-largest city in the United States and is home to fifteen (15) Fortune 1000 companies which are all very dependent on IT.