Own the management, administration, and development of Integra's CRM system using Microsoft Dynamics. Create a best-of-breed system by coordinating changes and developing enhancements, while providing user support. Play a significant and visible role in ensuring full and efficient accounting of customer relationship data from Sales through to all departments. Some travel required.
What You'll Be Doing:
Understand and collect requirements from multiple stakeholders and departments.
Triage and prioritize needs with stakeholders.
Develop vision and roadmap to meet current and future business needs.
Triage all incoming requests and schedule changes.
Develop enhancements or negotiate for other resources to help with this.
Implement development and IT best practices to ensure data integrity, good methodical staging of updates into production, data dictionary, etc.
Coordinate stakeholders to test all enhancements and upgrades.
Provide day-to-day user support and administration.
Troubleshoot issues with the system.
Document system design and use, as well as train users.
Work closely with internal IT team to manage system, upgrades and ensure CRM health.
Stay up-to-date on upcoming Dynamics versions.
Provide ongoing training and development of direct reports.
Supervise CRM Program staff.
Who We Are Looking For:
Excellent oral and written communication skills including active listening, asking appropriate questions, clarifying information, and writing clear, concise documentation.
Project-oriented, entrepreneurial, pro-active, creative and self-motived work style.
Proven ability to effectively manage multiple projects amid changing priorities in a fast-paced environment while consistently deliver superior results within given deadlines.
Strong quantitative skills and the ability to frame business problems analytically.
What Experience You'll Need to Have:
Minimum of 5+ years of hands-on experience with CRM Dynamics, including Dynamics 2015 or above.
Expert understanding of Dynamics user roles and security profiles.
Advanced understanding and expertise in MSFT Dynamics Forms, Reports and Business Rules.
Database knowledge and design expertise.
Development and IT best practices.
SQL Server performance and troubleshooting.
SQL expertise and experience creating stored procedures.
Awareness of additional integration options including phone systems, Outlook, MailChimp, KB, surveys, reporting/analytics, dashboards, customer portals, and other CRM external apps.
What Education You'll Need to Have:
A Bachelor's degree in computer science or other related technology field.
Please note the following items before submitting your resume and cover letter:
This position is in-house only.
Please submit your cover letter and resume in PDF format. Thank you!
Relocation assistance available.
Integra LTC Solutions, LLC is an Equal Opportunity Employer and follows the Federal Guidelines for a Drug-Free Work Environment.
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