CRM Program Director (075) -

CRM Program Director (075) -

Own the management, administration, and development of Integra's CRM system using Microsoft Dynamics. Create a best-of-breed system by coordinating changes and developing enhancements, while providing user support. Play a significant and visible role in ensuring full and efficient accounting of customer relationship data from Sales through to all departments. Some travel required.

What You'll Be Doing:
  • Understand and collect requirements from multiple stakeholders and departments.
  • Triage and prioritize needs with stakeholders.
  • Develop vision and roadmap to meet current and future business needs.
  • Triage all incoming requests and schedule changes.
  • Develop enhancements or negotiate for other resources to help with this.
  • Implement development and IT best practices to ensure data integrity, good methodical staging of updates into production, data dictionary, etc.
  • Coordinate stakeholders to test all enhancements and upgrades.
  • Provide day-to-day user support and administration.
  • Troubleshoot issues with the system.
  • Document system design and use, as well as train users.
  • Work closely with internal IT team to manage system, upgrades and ensure CRM health.
  • Stay up-to-date on upcoming Dynamics versions.
  • Provide ongoing training and development of direct reports.
  • Supervise CRM Program staff.

  • Who We Are Looking For:
  • Excellent oral and written communication skills including active listening, asking appropriate questions, clarifying information, and writing clear, concise documentation.
  • Project-oriented, entrepreneurial, pro-active, creative and self-motived work style.
  • Proven ability to effectively manage multiple projects amid changing priorities in a fast-paced environment while consistently deliver superior results within given deadlines.
  • Strong quantitative skills and the ability to frame business problems analytically.

  • What Experience You'll Need to Have:
  • Minimum of 5+ years of hands-on experience with CRM Dynamics, including Dynamics 2015 or above.
  • Expert understanding of Dynamics user roles and security profiles.
  • Advanced understanding and expertise in MSFT Dynamics Forms, Reports and Business Rules.
  • Database knowledge and design expertise.
  • Development and IT best practices.
  • Functional competency in JavaScript and C#.
  • SQL Server performance and troubleshooting.
  • SQL expertise and experience creating stored procedures.
  • Awareness of additional integration options including phone systems, Outlook, MailChimp, KB, surveys, reporting/analytics, dashboards, customer portals, and other CRM external apps.

    What Education You'll Need to Have:
  • A Bachelor's degree in computer science or other related technology field.
  • MBA, preferred.

  • Please note the following items before submitting your resume and cover letter:
  • This position is in-house only.
  • Please submit your cover letter and resume in PDF format. Thank you!
  • Relocation assistance available.
  • Integra LTC Solutions, LLC is an Equal Opportunity Employer and follows the Federal Guidelines for a Drug-Free Work Environment.