Do you have a passion for working with Linux or open source technology?
Do you have a drive to provide excellent customer service and show off your troubleshooting skills?
We are seeking a Managed Hosting Administrator to assist in system monitoring, incident resolution, and thrilling our growing customer base with excellent customer service.
InMotion Hosting is a growing web hosting company with offices in California, Colorado, and Virginia. We provide shared, VPS, and dedicated hosting to a wide variety of customers. We have a growing network of 1200+ Linux servers, as well as a few self-managed machines running Windows or the stack of the customers' choosing.
What You'll Do:
Analyze accounts for resource usage, identify resource issues within an account, and initiate outbound contact as appropriate to assist customers with premium site/server optimization.
Configure and install software using WHM and the Linux command line.
Act as the front line for engagement of customers including understanding their goals and objectives and creating a plan to realize those objectives.
Work with designated escalation points to effectively manage unique solutions.
Perform migrations customer websites/servers from a wide range of both cPanel and non-cPanel hosts.
What You'll Get:
Profit sharing twice a year.
To wear jeans everyday.
Free weekly snacks and free lunch on Tuesdays.
Opportunities for advancement after 90 days.
Competitive tournaments including foosball, ping pong, Connect Four, Jenga, cornhole and more.
To have fun!
Ideal Candidates Have:
Basic understanding of server level networking as well as home to data center Internet connectivity.
Understanding of the "LAMP" stack (Linux, Apache, MySQL, PHP/Perl), including but not limited to basic installation and configuration of services and applications that comprise the stack as well as general characteristics of software running in a 'LAMP' environment.
Familiarity with web scripting and web applications.
Ability to troubleshoot/debug common errors with PHP and Perl applications/scripts.
Strong understanding of DNS including different record types, and the ability to understand/make changes made with management tools and by editing configuration files directly.
Basic understanding of Unix/Linux security model and the importance of maintaining security for passwords/keys.
The below is optional but can help make you a top candidate:
3+ years experience providing customer service in a call center environment.
High School Diploma, GED or Equivalent, some college or an associate's degree preferred.
Eagerness to go above and beyond for permanent issue resolution instead of temporary fixes.
A few more things:
Medical, dental, vision, disability, life insurance, and 401k plans.
Paid time off and company paid holidays.
Awesome company parties and onsite events.
A free VPS.
You can learn more about our company culture and what it's really like to work at InMotion Hosting here.
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