Entry level Helpdesk Tier 1 -

Entry level Helpdesk Tier 1 -

ESSENTIAL DUTIES / RESPONSIBILITIES: TECHNICAL SUPPORT:
* Familiarity with internet technologies such as DSL, Cable, and Cellular.
* Excellent customer services skills.
* Excellent written and verbal communication skills.
* The ability to be consistent in providing updates to clients through ticketing platform and/or phone.
* Must be able to relay troubleshooting steps to customers that may not be tech savvy.
* Strong technical aptitude and desire to learn.

OTHER REQUIREMENTS:
* Available to work and rotate a weekend schedule including paid holidays

EDUCATION AND EXPERIENCE:
* Helpdesk and/or technical experience is a plus but not required. The most important quality is passion for developing technical skills related to the field of managed broadband solutions.