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• Provide technical assistance and support for issues related to computer systems, software, and hardware.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages from customers seeking help.
• Ask questions to determine nature of the problem.
• Walk users through the problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.