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[RansomIT.com | Serving Orange & Los Angeles Counties]
Ransom IT Services friendly team of information technology experts are dedicated to addressing the technology needs of both homes or businesses both Orange and LA Counties. We provide both remote and onsite technical services, including installation and support of workstations, servers, networks and storage solutions, to name a few.
Ransom IT Services is looking for part-time, contract employees with varying levels of experience in the Computer Science and Information Technology fields to aid us in servicing the greater Orange County and Los Angeles areas. Employee responsibilities include diagnosing and troubleshooting incoming customer technical issues both on-site and remotely via e-mail and phone. Technical issues include network connectivity, OS, software, and hardware failures for small businesses and personal computers. Employees will be expected to update ticket information on cases in real time to keep clients up to date. We offer 24/7 support to our customers, for which we need applicants with varied time frames of availability with the willingness to handle emergency calls as needed.
Strong communication skills, with a focus on face to face meetings with customers, delivering an outstanding experience while providing top level technical support.
Must possess positive character qualities such as a strong work ethic, positive outlook, critical thinking, creativity, a desire to learn, a nd above all else, integrity.
A reliable form of personal transportation to assist customer service requests onsite and a valid Drivers License.
Applicants will be expected to supply their own basic IT hardware for use when troubleshooting on site. (Laptop, external storage, etc.) Company tools, hardware, and software can be made available upon request from management.
Applicants will be subject to a thorough background investigation. The investigation is used to determine an applicants moral character and suitability for employment.
Feel free to e-mail us anytime with any questions regarding the position or application process.
Please send us your resume when responding to this post.