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Batteries Plus Bulbs is hiring a Retail Sales / Customer Service and Repair Technician for this location. The ideal candidates will be comfortable with small electronic device repair, exhibit retail sales skills, possess excellent customer service and relationship building skills, demonstrate a basic understanding of electronics, and possess an ability to communicate with management.
In addition to the repair technician responsibilities, the successful candidates will also be a team member responsible for selling all of the products associated with the Batteries Plus Bulbs operation.
Retail Sales Associate - Customer Service Duties: Assist retail and commercial customers in the purchase of batteries and light bulbs. (training provided) Replace batteries in vehicles, watches, key fobs, cell phones, and more. (training provided)
Maintain proper inventory by stocking and facing shelves. Add-on and upsell product. Maintaining store appearance and cleanliness
Technical Device Repair Duties: Repair cell phones, tablets, and other devices as needed. Receive, pack and ship these devices Maintain proper inventory
Qualifications for Retail Sales Associate: Mechanical Aptitude + H.S. diploma/equivalent plus 3-6+ months of previous device repair experience or customer service experience preferred
Demonstrated technical aptitude. Able to quickly pick up on new processes and technologies without a lot of guidance
Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines.
Excellent communication and customer service skills; strong customer service focus; ability to inform, teach, and train
Good technical writing skills preferred. Working conditions are typical for a retail environment
This position requires the employee to regularly use hands to handle or touch electronic products. The position also requires the employee to regularly use a computer and other office equipment, as well as tools. This position requires lifting up to 80lbs on a regular basis.
Training and Development